Texas Client Rights and Consumer Information

Important Information Regarding Your Health Care Records and Consumer Rights

In accordance with House Bill 4224 (89th Regular Session) and Section 181.105 of the Texas Health and Safety Code, Texas-licensed behavioral health providers are required to make the following consumer information publicly available.

Consumer Rights

Consumers have the right to:

• Request access to their health care records from the licensee

• Contact the Texas Behavioral Health Executive Council (BHEC)

• File a consumer complaint with the Office of the Attorney General’s Consumer Protection Division

Requesting Mental Health Care Records

Consumers may request access to their health care records maintained by this practice.

You have the right to request a copy of your mental health care records. To obtain your records, submit a written request to your mental health care provider. This is in accordance with Texas Health & Safety Code § 611.0045. You may submit your request:

• Via Email: Dr.Royal@GracefulPinesCounseling.com 

• Through your secure client portal

• In Writing: Submit a written request to: 205 North Walnut, Jefferson, Texas 75657

• Requests are processed in accordance with applicable state and federal law.

• Providers have 15 days to respond to your written request.

• Fees may apply as permitted by law.

Please include your full name, the dates of service, and any other details that may assist in processing your request.

Texas Behavioral Health Executive Council (BHEC)

If you have questions or concerns about professional conduct, ethics, or licensing matters related to the services provided by a licensed professional, or wish to file a complaint, you may contact the BHEC directly at:

• 1801 Congress Ave., Suite 7.3000, Austin, Texas 78701

• 1-800-821-3205

• https://bhec.texas.gov/tbhec/contact-us/new-contact-form-page/

Filing a Consumer Complaint

If you wish to file a complaint about mental health services, you can submit a complaint through the Office of the Attorney General’s Consumer Protection Division. To file a complaint, please visit the following webpage:

https://www.texasattorneygeneral.gov/consumer-protection

Compliance Statement

This notice is provided in compliance with Texas state licensing requirements and Section 181.105 of the Texas Health and Safety Code.

Additional Information

If you have any questions or need assistance, please feel free to contact Dr. Royal directly. I am committed to ensuring transparency and upholding the highest standards of care and professionalism in all services provided.